Customer Service Associate position is available in American Express, as per the recent announcement of the company. It is important to note that while shortlisted candidates for this position shall be expected to assure certain values including quality, compliance and productivity throughout their work.
Roles and Responsibilities:
- Make sure that quality, compliance and productivity standards are achieved.
- Follow a schedule whereby students punctuality, times for breaks, starting time, and ending time are strictly followed.
- Address customers’ concerns while at the same time providing quality services.
- Customers requirements should be determined and fulfilment of the appropriate solutions should be expected.
- Make it certain that concerning all activities executed and requests placed it complies with the service legal agreements.
- Effective workplace relations/ Employee relations – The following should be achieved:
- Take the unsolved problems to the higher authorities or individual team leaders.
- Especially while engaging with customers, one has to be observed with privacy policies.
Educational Qualifications:
It is open to all those candidates who passed class 12th in any stream.
Required Skills:
- Punctuality, self-organization skills and good teamwork as well as the willingness to contribute into the achievement of objectives.
- First of all, negotiation and problems solving skills.
- This will enable the candidate to work in a busy and tasking environment for the growth of the team.
- The knowledge of possibilities and limitations, analytical and problem-solving skills.
- One of the crucial skills, which relates to the aspects of self-organisation and time management is the ability to manage priorities.
- Experience in the use of programs including MS office suite and outlook email.
Additional Required Skills:
- Self-motivated and very much on their own.
- Good communication skills.
- Knowledge of business ethics.
- Save for customer service, corporate service and client management, any candidate preferably with prior experience in the above areas will be preferred.
Salary Structure:
On average, the pay scale for a Customer Service Associate at American Express can be as high as 5 lakhs per annum stated Ambition box.
Job Location
This job location for this position is Gurugram Haryana.
Direct Link to Apply
About the Company:
American express or amex is a bank holding company as well as a financial services company which is based in the united states of America. They are situated in 200 Vesey Street, at Battery Park City in Lower Manhattan. It is however also referred to as the American Express Tower. Currently, Amex cards is made up of Green, Gold, regular Platinum, and Black or Centurion cards.
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